Orders
US Customers may place orders online with a credit card, or by purchase order via email, phone. Online orders are for US cardholders and US domestic shipping only. No international orders are accepted online. International customers can order directly from Fusion BioLabs by email and phone. All orders must clearly indicate the customer phone number, billing address, shipping address, catalog numbers, product names and quantities ordered.
Pricing & Payment Terms
All prices are subject to change without notice. Payment terms for domestic purchases are net thirty (30) days. American Express, Visa, MasterCard, and Discover Card are accepted for payments made in U.S. Dollars (USD). You will only be charged for products shipped. Products placed on back order will be charged when shipped. If you place an order and fail to fulfill the terms of payment, Fusion BioLabs may without prejudice to any other lawful remedy defer further shipments and/or cancel any order. All international orders require payment in advance by bank wire transfer or official check.
Sales Tax
You are solely responsible for any applicable sales, use, or similar tax and agree to indemnify Fusion BioLabs for any such tax if not properly paid by you. Sales tax will be collected when shipping to jurisdictions in California unless the receiving party has exempt information on file with Fusion BioLabs. If you feel that your account is not setup properly please contact Customer Service.
Shipping and Handling
Domestic orders are normally shipped out within 1-2 business days on Monday to Thursday. Shipping charges will be pre-paid and invoiced to customers if using Fusion BioLabs’ shipping accounts. Fusion BioLabs reserves the right to select the packaging and shipping method for your order, which will ensure the stability of the product and also efficient tracing. Fusion BioLabs shall not be liable for a delay in shipping. Any damage during shipment is covered by the warranty provided in these terms and conditions. International orders are normally shipped out on Monday and Friday. Fusion BioLabs is not responsible for delays due to customs clearance. For international orders, title to the goods passes in the United States when the goods are placed with the shipper. For all orders, the risk of loss of the goods passes when the goods are placed with the shipper.
Return and Refund Policy
Any claim for credit or return goods request must made within ten (10) days of receipt. Any product that does not meet the performance standards stated in our product specification sheet or Statement of Work (SOW) will be replaced at no charge. If for any reason our product does not meet the specifications indicated on the datasheet, you may request a refund or credit. Fusion BioLabs reserves the right to refuse the refund or credit memo if Return and Refund Policy conditions are not met. No returns of any type will be accepted without written consent from our Technical Support department. If you encounter any problems with the products purchased from our Fusion BioLabs, please contact our Technical Support department for immediate assistance in resolving a problem or requesting a return and refund. Returns are subject to 15% restocking fee. Shipping and handling charges are non-refundable. Refunds only apply to customers in the U.S. and cannot be guaranteed to international customers. For any problems associated with packing or shipment error, please contact our Customer Service department.
Limited Product Warranty
We guarantee our products meet the performance standard as described. Any product that does not meet the performance standards stated in our product specification sheet will be replaced at no charge. This warranty limits our liability to the replacement of the product. No other warranties of any kind, express or implied, including without limitation, implied warranties of merchantability or fitness for a particular purpose, are provided by Fusion BioLabs. Fusion BioLabs shall have no liability for any direct, indirect, consequential or incidental damages arising out of the use, the results of use or the inability to use any product.
Indemnity
You agree to indemnify, defend and hold Fusion BioLabs, its directors, officers, shareholders, employees, representatives and assigns (collectively, “Affiliates”) harmless from and against any and all costs, liabilities, losses, and expenses (including, but not limited to, reasonable attorneys’ fees) resulting from any claim, suit, action, or proceeding brought by any third party against Fusion BioLabs alleging or arising from or related to any breach of these Terms & Conditions by you. This paragraph survives expiration or termination of your account or these Terms & Conditions.
Choice of Law/Disputes
You hereby agree that the only proper jurisdiction and venue for any dispute with Fusion BioLabs or to products purchased from Fusion BioLabs, is in the state and federal courts in the State of California, U.S.A. You further agree and consent to the exercise of personal jurisdiction in these courts in connection with any dispute involving Fusion BioLabs or its affiliates, employees, officers, directors, agents and providers. Any claims relating to the information, services or products available in this catalog will be governed by the laws of the State of California, excluding the application of its conflicts of law rules. You agree that any cause of action arising out of or relating to these Terms & Conditions will be commenced by you within one (1) year after such cause of action arose. Actions not commenced by you within one (1) year are permanently barred. This paragraph survives expiration or termination of these Terms & Conditions.
ALL PRODUCTS ARE TO BE USED FOR RESEARCH PURPOSES ONLY UNLESS OTHERWISE INDICATED, NOT FOR HUMAN OR IN-VIVO USE.